SHIPPING POLICY

Processing time

We dispatch within 1 business working day. If this is ever not the case, we'll let you know straight away and the dispatch date.

Estimated delivery times

United Kingdom: 1-2 business days

Europe: 3-5 business days

USA & Canada: 5-10 business days

We'll do our best to meet these dispatch estimates, but can't guarantee them. Once orders leave us it is in the hands of the courier.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

RETURN & EXCHANGE POLICY

We gladly accept returns and exchanges

Contact us within: 3 days of delivery

Dispatch items back within: 7 days of delivery

We don't accept cancellations

But please contact us if you have any problems with your order

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

SUBSCRIPTION SERVICE

Depending on what subscription service you buy you will automatically receive 3 cards per month or 36 cards in one go.

You will be charged either £8.20 or £68.90. You agree to being subsequently charged each interval period according to your subscription (either monthly or annually). The renewal charging date will be the 1st day of your renewal month.

You may choose your own cards, but if you do not do so by the 25th of every month we will choose a selection for you.

Each month you have up until 25th at 00:00 (GMT) day to make your choices. 

You have the option to add more cards to your subscription at any given time. You will be charged accordingly.

Delivery

We will deliver to any address in the UK using Royal Mail.

Your cards are dispatched on the 28th of every month.

Delivery times may vary due to delivery address, and circumstances affecting delivery by the postal service.

We will not be held accountable for any delays of delivery outside of our control.

Any lost or damaged orders must be reported to us within 5 business days of the expected date of delivery.

Cancellation

Your subscription can be cancelled at any time. If you have been charged for the month, your cancellation will take affect on the following month/year.

Pausing your account

You can pause your account at any time.

Let us know how long you'd like to pause for and you'll not be charged for that time frame.

Your account will resume and be charged at the end of your paused month.

TERMS

The website www.clearcreations.co.uk ("the website") is owned and operated by Clear Creations Ltd. Our company is registered in England and Wales with company number 6764718; registered office address Albion House, Albion Street, Lewes, East Sussex, BN7 2NF. Our VAT number is 942938882.

 

Your use of this website and purchase of any products from Clear Creations is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions.

We reserve the right to change these Terms and Conditions from time to time, with or without notice to you. The Terms and Conditions that are applicable to your use and access of the website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms and conditions were last updated on 8th December 2020.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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©2021 Clear Creations

+44 (0)208 885 0009
info@clearcreations.co.uk

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